Need Help? Contact Us
If you need help with your account, withdrawals, technical issues or general feedback, the support team at Mr Sloty is ready to assist. Contact us for account checks, basic troubleshooting or questions about promotions and payments. You can reach the team by email, phone or live chat during support hours. For partner queries please use the affiliate contact. Our MrSloty advisers aim to respond quickly and will guide you through verification or payment queries. Live chat is available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (aim to reply within 24 hours; urgent cases prioritised) |
| General enquiries | [email protected] (for general enquiries and documents) |
| Affiliate enquiries | [email protected] (partner onboarding and marketing) |
| Phone | +44 20 7946 1523 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that needs explanations or supporting documents. Please send your enquiry to [email protected] and include a clear subject line, full name, account ID and current contact details. Providing complete information up front helps us resolve cases faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple account or payment queries are typically handled quickly; more complex issues such as identity checks, disputed withdrawals or technical investigations may take longer while we gather information. Where appropriate we’ll keep you updated and give an estimated resolution time based on the case.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Please use the feedback form or email [email protected], we review every message carefully. Your input helps us refine features, fix issues and make the playing experience smoother for everyone. Thanks for taking the time to tell us what you’d like to see improved.