Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Mr Sloty services. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can exercise your rights. This page covers the types of data we collect, how we use that data, security measures, cookies and how to contact us about your information.

Types of data we collect

Personal data

We collect information you give us when you register an account or contact support. This may include your name, date of birth, email address, postal address, telephone number and identity documents if required for verification. Payment details are collected to the extent needed to process deposits and withdrawals; full card or bank details are handled by our payment partners.

Technical data

We record technical information about your device and connection such as IP address, device type, browser, operating system and location derived from your IP. This helps us ensure platform performance, detect fraud and provide a secure service.

Transactional data

We keep records of account activity including deposits, withdrawals, bets, game history, bonuses applied and correspondence with our support team. Transactional records are used for account management, dispute resolution and to meet legal obligations.

How we use your information

Your data is used to operate and maintain your account, verify identity where required, process payments, handle support requests and investigate suspicious activity. We also use aggregated or anonymised data for service improvement and analytics. If you agree, we may use your contact details to send marketing communications; you can withdraw consent at any time via your account settings or by contacting [email protected].

Data protection and retention

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal data is restricted to authorised personnel and trusted third-party providers who act on our behalf. We retain personal data only for as long as necessary to provide services, to comply with legal and regulatory obligations and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar tracking tools to make the site work, to remember preferences and to provide analytics and advertising where applicable. You can control cookie settings through your browser and opt out of certain types of tracking via cookie controls where available.

Your rights

You have rights to access, correct, delete or request restriction of your personal data, and to object to certain processing. You may also request data portability where applicable. To exercise these rights contact us at [email protected]. We will verify requests to protect against unauthorised access.

Access, correction and deletion

When you contact us to access or amend information we will confirm your identity and respond within a reasonable time. In some cases we may be unable to comply fully with a deletion request if retention is required by law or to prevent fraud.

Information sharing and third parties

We share data with service providers who process information on our behalf such as payment processors, identity-check services, fraud-prevention providers and analytics vendors. We may also disclose information where required by law or to protect the security of our users. We may share necessary information with third parties that provide services to MrSloty, always subject to contractual safeguards.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date. Please check this page regularly to stay informed about how we handle your data.